Refund policy

RETURN & REFUND POLICY

Our Commitment to You

At MAJ Adaptive Wear, we understand that finding the right fit and functionality is essential for adaptive clothing. We want you to feel confident in your purchase and are committed to making returns and exchanges as easy as possible.

Return Window

You may return unworn, unwashed items with original tags attached within 60 days of delivery for a full refund or exchange. We offer an extended return window because we know it may take time to assess whether a garment meets your specific needs.

What We Accept

  • Unworn and unwashed items in original condition
  • Items with all original tags and packaging
  • Products that have not been altered or modified

What We Cannot Accept

  • Items that have been worn, washed, or altered
  • Products without original tags
  • Items marked as final sale (if applicable)

Exchanges

We gladly offer free exchanges for:

  • Different sizes
  • Different colors
  • Different closure types (snap, velcro, zipper)

Simply contact us at info@majhealthgroup.org to arrange your exchange.

Refund Process

  1. Contact us at info@majhealthgroup.org within 60 days of delivery
  2. Provide your order number and reason for return
  3. We'll send you a prepaid return shipping label within 2 business days
  4. Ship the item back to us using the provided label
  5. Once received and inspected (typically 3-5 business days), we'll process your refund
  6. Refunds will be issued to your original payment method within 5-10 business days

Return Shipping

  • Free return shipping on all returns within the US
  • We cover the cost because we want you to shop with confidence

Fit & Functionality Concerns

We recognize that adaptive clothing must meet specific functional needs. If an item doesn't work for your situation:

  • Contact us first - we may be able to suggest an alternative style or modification
  • We're here to help you find the right solution

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at info@majhealthgroup.org
  • We'll arrange a free replacement or full refund
  • No need to return the damaged item in most cases

Questions?

Contact our customer care team at info@majhealthgroup.org. We're here to help ensure you find adaptive wear that works for you.

For Shipping Policy, add:

SHIPPING POLICY

Processing Time: Orders ship within 1-3 business days

Delivery Time:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days (available at checkout)

Shipping Costs: Free standard shipping on all US orders over $50

Tracking: You'll receive tracking information via email once your order ships

Questions? Contact info@majhealthgroup.org